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About Highsource China

Highsource China is a high-tech enterprise with presence all over the world. Founded in 2006, the Company is a leading independent service provider of hardware solutions and support services with presence all over the world. Our services include hardware maintenance, cloud services, professional services, systems integration and operating system services, data centre and data recovery services — and are provided to over 500 corporate customers in all industries in more than 10 countries across the world. The services for operations and maintenance, as well as one-stop services and solutions such as application performance management, business continuity management and cloud consulting, are available to meet growing and changing IT business requirements, and enhance the overall efficiency of our clients.

WHY HIGHSOURCE TECHNOLOGY

One-Stop Service

Highsource has a team of highly dedicated staff committed to delivering the highest level of service in the industry. The services provided are pre-sale consulting, product and solutions centre, project implementation, and after-sales operation and maintenance. We adhere to the service concept of "being professional, flexible and innovative" as well as building service systems with "process, personnel and spare parts", and working together to create a convenient one-stop service experience for enterprise customers.

Flexible Service

Highsource has flexibly customised Service Level Agreements (SLA) such as key business support service, 7×24-hour personal service, 5×9-hour basic service amongst others, and has defined different time periods for providing services, service modes, response times, recovery time of key hardware, and the standby whole systems and spare parts onsite — all to meet the requirements of different customers.

Expert-Class Partners

Working closely with IT manufacturers and industry leaders, such as IBM, oracle, commvault, AppDynamics, Vision Solutions, we bring together and share resource superiority on a global scale to help enterprise customers get the satisfactory services at optimized costs.

Global Presence

The business of Highsource covers China and other countries in Asia-Pacific region, America, EMEA. Highsource China is headquartered in Shanghai, and has sales and engineering teams in Beijing, Shenzhen, Guangzhou, Chengdu, Jinan, Shenyang and other major cities in China, as well as network outside China.

Technical Competency

The technical team of Highsource accounts for about 40 per cent of the total number of staff, most of whom are senior engineers from the original factory, each with around 5 to 10 years of work experience. These engineers have accumulated rich technical and project practical experience through continuous training and qualifying, technology exchanges and project implementation.

Customer Profile

With more than 10 years of rapid yet steady development, Highsource has built up an impressive portfolio of customers. The Company has a substantial, growing base of over 500 customers, nearly half of which are world famous companies — covering many industries including finance, manufacturing, government and telecommunications. As a result of our dedicated expertise, the percentage of national, regional and global customers and orders is continuously growing in a steady manner.

AWARDS and Qualifications